Frequently Asked Questions

What makes Chroma Prints unique?

What sets Chroma Prints apart is our dedication to enabling customers to bring their unique vision to life with fully customizable canvases. With a user-friendly personalization process and a wide range of options, we provide unparalleled flexibility and creativity, ensuring that each canvas is a true reflection of our customers’ individuality and style.

I made a mistake, can I still correct this?

If you made a mistake while personalizing your canvas, don’t worry! Contact our customer service as soon as possible and provide the details of the error. We will do our utmost to help you correct it before your order goes into production. However, if your canvas has already been personalized and produced, we may not be able to make any changes. In that case, we will gladly work with you to find a suitable solution to ensure your satisfaction. Your satisfaction is our priority, so don’t hesitate to reach out for assistance.

Is my payment information secure?

Absolutely. We highly value your security and use encrypted payment gateways to ensure that your information is well protected.

Are the canvases delivered framed?

Yes, our canvases are shipped framed, so you don’t have to worry about any extra steps. They come ready to hang, allowing you to display your artwork effortlessly and enjoy it immediately.

Please note: While other stores may use our videos, we are the only ones who deliver framed canvases. Be cautious when purchasing from other sources to avoid confusion. We take pride in providing fully framed canvases, ensuring your convenience and satisfaction.

What are the canvases made of?

Our canvases are made from high-quality materials, including premium-grade canvas stretched over sturdy wooden frames. This combination ensures durability and a long lifespan, allowing your artwork to retain its vibrancy and quality for years to come.

Are the canvases waterproof?

Absolutely! Our canvases are made using high-quality materials and advanced printing techniques, making them not only visually stunning but also durable and resistant to wear. They are designed to withstand various environmental conditions, including moisture and humidity, ensuring that your artwork remains vibrant and intact for years, both indoors and outdoors. You can be confident that your canvas will retain its beauty and quality, rain or shine.

How long will it take for my canvas to arrive?

We ship our canvases directly to your home.


Our production time is usually 3-4 business days, and shipping takes an additional 4-9 business days.

Where do you ship to?

We deliver within the UK.

How can I change my shipping address?

To change your shipping address, please email us as soon as possible with the updated information. Our customer service team will quickly assist you in updating your details.

How can I track my order?

Once your order has been shipped, you will receive a tracking link via email. You can also visit the 'Track Your Order' page on our website for real-time updates on the status of your delivery.

Can I return my canvas?

Since our canvases are custom-made according to your specifications, we generally do not accept returns.


However, if there is an issue with your canvas, such as damage during shipping or a defect in the product, please contact us. We will be happy to send you a replacement to ensure your satisfaction. Your satisfaction with your purchase is our highest priority.

My canvas arrived damaged or of lower quality. What should I do?

If there is an issue with your canvas, such as damage during shipping or a defect in the product, please contact us. We will be happy to send you a replacement to ensure your satisfaction. Your satisfaction with your purchase is our highest priority.


Where can I leave a good review?

That’s great!

You can leave a review for us on Trustpilot, a trusted platform for sharing feedback about your shopping experiences.


Simply go to the Trustpilot website and search for 'Chroma Prints' to find our profile. You can also use this link: https://www.trustpilot.com/review/chroma-prints.com.


From there, you can submit your review and share your thoughts about your experience with our products and services. We greatly appreciate your feedback!

Other Question?


Contact us using the form below or send us an email.


Do you have any questions or comments?

Email:support@chroma-prints.com
Customer Service: Contact us
Frequently Asked Questions: FAQ


Available 24/7!

What makes Chroma Prints unique?

What sets Chroma Prints apart is our dedication to enabling customers to bring their unique vision to life with fully customizable canvases. With a user-friendly personalization process and a wide range of options, we provide unparalleled flexibility and creativity, ensuring that each canvas is a true reflection of our customers’ individuality and style.

I made a mistake, can I still correct this?

If you made a mistake while personalizing your canvas, don’t worry! Contact our customer service as soon as possible and provide the details of the error. We will do our utmost to help you correct it before your order goes into production. However, if your canvas has already been personalized and produced, we may not be able to make any changes. In that case, we will gladly work with you to find a suitable solution to ensure your satisfaction. Your satisfaction is our priority, so don’t hesitate to reach out for assistance.

Is my payment information secure?

Absolutely. We highly value your security and use encrypted payment gateways to ensure that your information is well protected.

Are the canvases delivered framed?

Yes, our canvases are shipped framed, so you don’t have to worry about any extra steps. They come ready to hang, allowing you to display your artwork effortlessly and enjoy it immediately.

Please note: While other stores may use our videos, we are the only ones who deliver framed canvases. Be cautious when purchasing from other sources to avoid confusion. We take pride in providing fully framed canvases, ensuring your convenience and satisfaction.

What are the canvases made of?

Our canvases are made from high-quality materials, including premium-grade canvas stretched over sturdy wooden frames. This combination ensures durability and a long lifespan, allowing your artwork to retain its vibrancy and quality for years to come.

Are the canvases waterproof?

Absolutely! Our canvases are made using high-quality materials and advanced printing techniques, making them not only visually stunning but also durable and resistant to wear. They are designed to withstand various environmental conditions, including moisture and humidity, ensuring that your artwork remains vibrant and intact for years, both indoors and outdoors. You can be confident that your canvas will retain its beauty and quality, rain or shine.

How long will it take for my canvas to arrive?

We ship our canvases directly to your home.


Our production time is usually 3-4 business days, and shipping takes an additional 4-9 business days.

Where do you ship to?

We deliver within the UK.

How can I change my shipping address?

To change your shipping address, please email us as soon as possible with the updated information. Our customer service team will quickly assist you in updating your details.

How can I track my order?

Once your order has been shipped, you will receive a tracking link via email. You can also visit the 'Track Your Order' page on our website for real-time updates on the status of your delivery.

Can I return my canvas?

Since our canvases are custom-made according to your specifications, we generally do not accept returns.


However, if there is an issue with your canvas, such as damage during shipping or a defect in the product, please contact us. We will be happy to send you a replacement to ensure your satisfaction. Your satisfaction with your purchase is our highest priority.

My canvas arrived damaged or of lower quality. What should I do?

If there is an issue with your canvas, such as damage during shipping or a defect in the product, please contact us. We will be happy to send you a replacement to ensure your satisfaction. Your satisfaction with your purchase is our highest priority.


Where can I leave a good review?

That’s great!

You can leave a review for us on Trustpilot, a trusted platform for sharing feedback about your shopping experiences.


Simply go to the Trustpilot website and search for 'Chroma Prints' to find our profile. You can also use this link: https://www.trustpilot.com/review/chroma-prints.com.


From there, you can submit your review and share your thoughts about your experience with our products and services. We greatly appreciate your feedback!

Other Question?


Contact us using the form below or send us an email.


Do you have any questions or comments?

Email:support@chroma-prints.com
Customer Service: Contact us
Frequently Asked Questions: FAQ


Available 24/7!